Alongside you, and your teams, we create, improve, and reimagine digital products and services. Sharing our design-led processes, we work in close collaboration with your company to get tangible results. We don’t just swoop in, disappear for six weeks, and return with the goods. This is a collaboration, and we’re here for you in the long-term (in a non-scary way).
Co-create
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We get to know your business, understand what makes it tick, and take a deep dive into the behaviours of your customers. Digging out insights that help us define needs, and build design foundations that get results.
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We’re not always data driven, but we’re always data informed, driving design forward with facts and figures – you’re not paying us for guesswork.
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We’re creators and pioneers, coming up with new ideas through a range of methods that include research, design workshops, and more. Always innovating, we’ll bring something new to the table to help you get better results.
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The day-to-day is always filled with, erm, day to day stuff. We’ll help you see beyond the present moment, propelling products forward by visualising the future, and creating pathways for growth.
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We plan, execute, and deliver regular testing sessions, with the expectation that you and your teams will observe as we tease out those valuable insights.
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We drive new initiatives from concept to delivery, ensuring that strategies aren’t just talked about endlessly, but implemented, and tested, achieve real results.
Some co-create results we're chuffed with:
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18%
Decrease in password sharing -
62
New customer insights to design for -
9%
Increase in repeat sales orders -
2022
Product strategy defined
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– Michele Battelli, Chief Product Officer“…boosted our customer research and defined our product roadmap for the next 12 months…”
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– Eddie Pecker, SVP Engineering Product & Design“…left a lasting impact on processes and principles that continue to drive our design efforts…”
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– Rob Lenihan, Head of Design“…totally transformed our product AND our design process at a critical time for the project…”
Level up
We’ll take your company to the next level, and the one beyond, with decades of experience helping global brands improve their design maturity – our goal is to help you create digital products and services, using design-led processes that are proven to edge you ahead of the competition.
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We’ll lead your teams and stakeholders through the design process, from start to finish, helping you understand a range of design thinking methodologies that can be applied in the future.
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We believe that great design, and a good user experience, comes from a whole organisation focusing on product excellence. We’ll work with each and every member of your team to ensure that knowledge, and skills, are applied organisation wide.
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We’ll help you build new teams, and redefine existing ones, whether you need to put a hiring strategy in place, or increase design capabilities across your departments, and organisation.
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We’ll become part of your team, helping you evaluate your processes, the tools that you use, and the skills that you have. Everything will be optimised for your design team, so you’ll get the best from them, and they’ll be living their best professional lives.
Some recent level-up results:
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+5
Design team hires within 4 months -
2
Heads of design hired for partners -
2022
Career ladders & hiring
strategy -
20+
Design talks & training
sessions
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– Eddie Pecker, SVP Engineering Product & Design
“…left a lasting impact on processes and principles that continue to drive our design efforts…”
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– Rob Lenihan, Head of Design
“…totally transformed our product AND our design process at a critical time for the project…”
Who we work with
We collaborate with ambitious, forward-facing companies, helping them outperform their peers by becoming confident, design-led brands.
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Aspirational
Startups, brimming with potential, and SMEs with big ideas about becoming design-led.
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Emergent
Medium to large organisations who are growing fast.
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Design-Led
Medium to large fully design-led companies and technology organisations.
Ways to get started
Whether we’re working in close collaboration with a business, or helping them level-up, we keep things simple at the beginning, with a service that offers big insights, and quick results. Then, we often move on to longer-term aspirations, getting stuck into projects that get deep, lasting results.
There are several ways to get started with Thunk.
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Find out about Thunk Bombs
Thunk Bombs
Five days of our highly experienced design and research partners taking a deep dive into your business, to offer invaluable insights, and quick results – with no strings attached – do the work yourselves, or ask us to get stuck into problem solving, and implementation.
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Ask about our Design Sprints
Design Sprints
We’ve been doing design sprints for over a decade, helping companies solve their deep-rooted design problems in five days, or less. We facilitate and bring together our design expertise with your subject area expertise, for idea generation, and the best possible results.
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Ask about our Research Sprints
Research Sprints
Understanding customers is key, as we use our honed methodologies to gain insights into your business, and how to take it forwards. For five days, we’ll take a deep dive into understanding you, and your users, with results that will show you a clear way forward.
More activities and ways to get started
- Design capability
- Design consulting
- Design culture
- Design leadership
- Design mentorship
- Design operations
- Design sprints
- Digital strategy
- Design systems
- Discovery
- Ideation workshops
- Interaction design
- Journey mapping
- Product design
- Prototyping
- Research consulting
- Research operations
- Research sprints
- Service design
- Usability testing
- User research
- UX training
- UX strategy
- Visual design
Talk to us
Think we might be able to help? Or perhaps you’re ready to outperform your peers with design-led processes that get results?
Either way, pick a time to talk to us, and let’s get started.
Say hello. We don’t bite.