Reimagining a better job seeking experience for mobile users – Thunk

Reimagining a better job seeking experience for mobile users

Reed approached Thunk to reimagine key areas of their new job seeking app. The desired outcomes for the project included:

The challenge

Differentiation from other job seeking apps Explore new ways to present the Reed brand to mobile users Improving overall user experience with a lean approach

Our approach

Integrating with Reed's product, design, engineering and marketing teams, we led a host of cross-functional workshops. Exploring existing issues, new ideas, prioritising goals and developing a strategy around three work streams.

Working together with marketing and product we created numerous opportunities that strengthened brand through meaningful micro-interactions in key areas of the mobile app.

1. Brand integration

2. Illustrations and imagery

We led design workshops with internal teams to define imagery principles. The illustrations that emerged from this process set the tone for future imagery at Reed.

Through heuristic evaluation and lean user testing we identified and implemented improvements throughout the app. 

3. UX improvements

30 second reduction in app registration flow

Optimised the speed of critical user journeys 

Increased in the readability of search results

After launching in February 2021, the app saw increases to key numbers in all areas within it's first month. 

Design impact

+27.3%

+112%

+7.4%

Session to application conversion 

Applications per user

Monthly stickyness

Eddie Pecker SVP, Engineering, Product & Design

Thunk transformed our mobile app  by truly integrating with us, bringing the best out of our teams through workshops and collaboration. Not only has this work improved our product, but it has left a lasting impact on processes and principles that continue to drive our design efforts. 

Giving patients greater control of their medicines

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